Support

How fresh are the prices?

• Spain: the official service is updated every 30 minutes.
• France: near real time; each station reports its own changes.
• Italy: once a day. The official file contains the prices in force at 8:00 the previous day, so Italian prices are always about a day old.

Every price in the app shows when it was last updated.

Why is a station missing or showing an old price?

Pleno only shows what the official sources publish. A station may be missing if it has not reported its prices, is temporarily closed, sells only to fleets, or has wrong coordinates in the official register. If a price is wrong, the station operator must update it with the authorities. Tell us if you think it is a problem in the app.

What do I need for CarPlay?

An iPhone with iOS 26 or later and a car (or adapter) that supports CarPlay, wired or wireless. Pleno appears on the CarPlay home screen once it has been opened on the iPhone and location access is allowed.

How do I restore my purchase?

Open Pleno › Settings › Restore purchases, signed in with the same Apple Account you used to buy.

How do I cancel my subscription?

Subscriptions are managed by Apple: open the Settings app on your iPhone › your name › Subscriptions › Pleno › Cancel subscription. Cancel at least 24 hours before renewal to avoid being charged for the next period. Apple handles refund requests at reportaproblem.apple.com.