Support

Need help with Pleno? Write to us, we usually reply within two working days.

Email support
dpappssupport@gmail.com

Frequently asked questions

How fresh are the prices?

Spain: the official service is updated every 30 minutes.
France: near real time; each station reports its own changes.
Italy: once a day. The official file contains the prices in force at 8:00 the previous day, so Italian prices are always about a day old.
Portugal: stations report their prices to the DGEG whenever they change; Pleno refreshes them every two hours.

Every price in the app shows when it was last updated.

Why is a station missing or showing an old price?

Pleno only shows what the official sources publish. A station may be missing if it has not reported its prices, is temporarily closed, sells only to fleets, or has wrong coordinates in the official register. If a price is wrong, the station operator must update it with the authorities. Tell us if you think it is a problem in the app.

What do I need for CarPlay?

An iPhone with iOS 26 or later and a car (or adapter) that supports CarPlay, wired or wireless. Pleno appears on the CarPlay home screen once it has been opened on the iPhone and location access is allowed.

How do I restore my purchase?

Open Pleno › Settings › Restore purchases, signed in with the same Apple Account you used to buy.

How do I cancel my subscription?

Subscriptions are managed by Apple: open the Settings app on your iPhone › your name › Subscriptions › Pleno › Cancel subscription. Cancel at least 24 hours before renewal to avoid being charged for the next period. Apple handles refund requests at reportaproblem.apple.com.

Data sources

Spain (fuel): Ministerio para la Transición Ecológica y el Reto Demográfico (MITECO), “Precios de carburantes en las estaciones de servicio”. Reused under Ley 37/2007 on the reuse of public sector information.
France (fuel): Ministère de l'Économie, prix-carburants.gouv.fr, “Prix des carburants en France – flux instantané”, under the Licence Ouverte / Open Licence 2.0 (Etalab).
Italy (fuel): Ministero delle Imprese e del Made in Italy (MIMIT), Osservaprezzi carburanti. Fonte: MIMIT, under the Italian Open Data License 2.0 (IODL 2.0).
Portugal (fuel): Direção-Geral de Energia e Geologia (DGEG), “Preços dos combustíveis online”. Fonte: DGEG. Prices are communicated by the stations.
Spain (EV charging): Mapa REVE (MITECO, Red Eléctrica) and the DGT National Access Point (DATEX II, CC BY): charging sites, tariffs and point status, published under Regulation (EU) 2023/1804 (AFIR).
France (EV charging): Base consolidée IRVE (data.gouv.fr) and QualiCharge (DGEC) via transport.data.gouv.fr, under the Licence Ouverte 2.0: charging sites, OCPI tariffs and live status.
Electric car models: Open EV Data (CDLA-Permissive-2.0): battery, consumption, charging power and plugs.
Pleno is not affiliated with or endorsed by any of these administrations or operators. Prices are shown with the time of their last update; charging prices are estimates based on the tariffs operators publish.